Return and Refund policy

At ZER ZBR PSH (زیر زبر پیش), we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we are here to help. Please read our Return and Refund Policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must be unused, unworn, and in its original packaging with tags intact.

• Returns must be initiated within 7 days of receiving the product.

• Items such as undergarments, masks, or customized products are not eligible for returns.

2. Process for Returns

• Step 1: Contact our Customer Support team at support@zerzbrpsh.com with your order details and reason for return.

• Step 2: Once your return request is approved, we will provide a return shipping address in Delhi.

• Step 3: Ship the product back to us using a reliable courier service. Customers are responsible for return shipping charges unless the return is due to a defect or incorrect product delivery.

3. Refunds

Refunds will be processed under the following conditions:

• Once we receive and inspect the returned product, we will notify you of the refund approval or rejection.

• If approved, refunds will be initiated within 7 working days via the original payment method.

• Refunds for COD (Cash on Delivery) orders will be processed as store credits or via bank transfer.

4. Exchanges

• Exchanges are allowed only for size or color variations of the same product, subject to availability.

• Follow the return process to request an exchange.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at support@zerzbrpsh.com with images of the product and packaging.

• We will provide a replacement or full refund, including return shipping charges, after verification.

6. Non-Returnable Items

The following items are non-returnable:

• Clearance sale or discounted items.

• Personalized or custom-made products.

• Products marked as “Final Sale.”

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

Email: support@zerzbrpsh.com

By shopping with ZER ZBR PSH, you agree to this policy. We reserve the right to modify it at any time, and changes will be posted on this page.